Epilogue

I went by my mom’s house to check up on her. We took a brief walk. She seemed rather unfocused.

As a distraction, I showed her Dave Carroll’s video, United Breaks Guitars, the country music customer service complaint that is making its way around the Internet to great acclaim.

When I first saw it I kept thinking how I wished I could have run over to my folks’ home and share with my dad. I know he would have loved it and I would have loved showing it to him. ...But I can’t.

My mom loved the video, too. Just after it finished, she looked at me and said excitedly that she couldn’t wait to tell Gloria about it. She abruptly stopped talking and just looked at me for a few moments, and finally quietly and sadly added “Oh.” Clearly, the shock hasn’t worn off.